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SMS Terms & Conditions

Last updated: 12/4/2025

These SMS Terms & Conditions (“Terms”) describe how The Family Law & Fertility Law Group (“we,” “our,” or “us”) communicates with you via text messaging. By providing your mobile number and opting in to receive text messages from us, you agree to these Terms.

  1. Types of Messages You May Receive

Depending on your relationship with us, you may receive one or more of the following types of text messages:

Clients

  • Order updates, delivery notifications, appointment reminders, hearing reminders, billing notifications, support-related messages, or other service-related updates.
  • Important notices regarding products, services, outages, onboarding, or account changes.

Guests or Website Visitors

  • Replies to inquiries you submit through our website.
  • Follow-up messages regarding requested information or support.

We do not send unsolicited marketing messages unless you explicitly opt in to promotional SMS.

  1. Message Frequency

Message frequency may vary based on your interactions with us. You may receive additional messages when you initiate communication or request support.

  1. Costs & Charges

Message and data rates may apply to any messages sent or received. These charges are determined by your mobile carrier and are your responsibility.

  1. Opt-Out Instructions

You may opt out of SMS communications at any time.

  • To stop receiving messages, reply OPT OUT to any message we send.
  • You may receive one final message confirming your opt-out request.
  • After opting out, you will not receive additional messages unless you opt in again.
  1. Help & Support

If you need help at any time:

  • Reply HELP to any message, or
  • See our Privacy Policy below, or 
  • Contact us directly at: 513-455-4700
  1. Eligibility

You must:

  • Be the owner or authorized user of the mobile number you provide.
  • Be at least 18 years old or have the permission of a parent/guardian.
  1. Data & Privacy

We respect your privacy. Information collected as part of our SMS program is handled according to our Privacy Policy.

Please review our full Privacy Policy here: [Insert Privacy Policy URL]

  1. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Delivery may depend on your mobile carrier’s network availability and device compatibility.

  1. Changes to These Terms

We may update or modify these Terms from time to time. Updated versions will be posted on this page with the “Last Updated” date. Continued participation in our SMS program constitutes acceptance of the revised Terms.

  1. Contact Us

For questions regarding these Terms or our SMS communications, contact us at:

The Family Law & Fertility Law Group
(513) 455-4700

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SMS Privacy Policy

  1. Introduction and Consent

By providing your phone number to The Family Law & Fertility Law Group, you consent to receive text messages from us for purposes including, but not limited to: appointment reminders, service updates, support notifications, scheduling, information about your case,  billing alerts, etc.

Message and data rates may apply.
You may opt out of receiving text messages at any time.

  1. Types of Messages and Frequency

We may send the following types of messages:

  • Informational or operational messages related to your services
  • Appointment or scheduling reminders
  • Account or billing notifications
  • Customer support updates
  • Optional promotional or marketing messages (only if you separately consent)

Message frequency may vary depending on your interactions with us.

  1. Opt-Out Instructions

You can opt out of text messaging at any time.
To stop receiving messages from us, reply “STOP” to any text message you receive.
You will receive a final confirmation message, after which you will no longer receive text messages from us unless you opt in again in the future.

For help or more information, reply “HELP.”

  1. Data Collection and Use

We may collect the following information when you participate in our text messaging program:

  • Your mobile phone number
  • Message content you send to us
  • Delivery and interaction information (such as successful delivery or opt-out requests)
  • Your consent preferences

We use this information to:

  • Send and manage text messages
  • Provide and improve our services
  • Respond to support requests
  • Maintain records of consent and opt-out activity

We do not share, sell, or rent your phone number or text messaging information to third parties for their own marketing purposes.

Your phone number and related messaging data may be shared only with trusted service providers (such as RingCentral) who assist in delivering our messaging services, and only to the extent necessary for that purpose.

  1. Data Protection

We take reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

  1. Changes to This Policy

We may update this Text Messaging Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

  1. Contact Us

If you have any questions about this policy or about our text messaging practices, please contact us at: The Family Law & Fertility Law Group
(513) 455-4700

 

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